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Warranty Policy

 

Milestone Tire Limited Warranty

 

Milestone Tire Canada Corp. (MILESTONE Tire) warrants, subject to the terms, conditions, and limitations stated herein, tires against failures due to defective materials and workmanship.

 

WHAT IS COVERED AND FOR HOW LONG

Free replacements for tires, if a tire becomes unserviceable due to defective materials or workmanship during the first 10% of tread wear, or within one year from the original date of purchase. The tire will be replaced by an equivalent new tire supplied by MILESTONE Tire without charge. 

Tread wear prorated replacement: Tires that do not qualify for free replacement will be replaced with a new tire based on the percentage of tread worn. The replacement charge will be determined by multiplying the consumer’s original purchase price by the percentage of original tread depth worn from the tire.  The consumer must pay for mounting, balancing and any other additional charges, such as taxes.

 

TREAD LIFE

When the tread becomes worn down to 2/32nds of an inch (shown by tread wear indicators molded into the tread grooves) the tire is worn out and this warranty ends.

 

WHAT IS NOT COVERED

This warranty does not cover tires that become unserviceable due to:

1.       Damages resulting from road hazards, such as (a) impact damage, (b) cuts,  (c) snags, (d) punctures, (e) Scuffs, (f) Nails, (g) posthole and chuckholes, and etc.

2.       Conditions resulting from (a) improper 

installation, (b) improper inflation or misalignment, or (c) tire/wheel assembly imbalance.

3.       Conditions resulting from consumer damage, such as (a) improper tire and vehicle maintenance, (b) misuse, (c) abuse, (d) accident. (e) fire, (f) running flat, (g) over loading.

4.       Ride complaints after the first 25% tread wear.

5.       Irregular wear conditions

6.       Ozone or weather cracking on tires over four (4) years from date of manufacture.

Only tires sold and /or adjusted within the 48 contiguous continental United States, the District of Columbia, and Canada are covered by this Warranty.

REPLACEMENT WARRANTY

If you receive a replacement tire under the term of this warranty, the replacement tire will be covered by the warranty MILESTONE Tire then gives for that tire.

 

CONDITIONS AND EXCLUSIONS

Any tire, or tube, no matter how well constructed, may fail in service or otherwise become unserviceable due to conditions beyond the control of the manufacturer.  For your safety, please comply with the following,

1. Check air pressure monthly to maintain proper inflation; 2. Never overload your tires.3. Avoid damaging objects and road hazards; 4. Avoid use of worn out tires (less than 2/32” remaining tread depth); 5, Avoid excessive speeds.

 

MILESTONE TIRE DO NOT MAKE ANY OTHER EXPRESS WARRANTY OR ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MILESTONE TIRE DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE EXTENT PERMITTED BY LAW.

Some states do not allow exclusion or limitation of incidental or consequential damages, so above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

 

CLAIM PROCEDURE

When making a claim, the owner must present tire or the serial number cut off the tire along with proof of purchase, to be replaced to MILESTONE Tire. MILESTONE Tire’s Adjustment Form has to be filled and signed by customer.

Claims must be made within 30 days of discovery of irregularity. MILESTONE Tire reserves the right to inspect all products before making adjustments.

 

OBLIGATIONS

Proper vehicle and tire care is necessary to obtain the expected wear from a tire.  It is your obligation to properly maintain your tires and the vehicle upon which they are mounted, including: (a) operating your tires at the inflation pressure recommended by the vehicle manufacturer, (b) keeping your tire/wheel assemblies in balance, and (c) proper wheel alignment.

 

MILESTONE TIRE CANADA CORP.

170 Milner Ave. Unit 1

Scarborough, ON M1S 3R3

Tel: 416-291-5588 / Fax: 416-291-4843